Frequently Asked Questions

Trailborn Jackson Hole is the heart & soul of the wild west and your high-country outpost for frontier fun. A modern chalet resort at the base of Snow King Mountain with ski-in/ski-out slope access, a thrilling Cowboy Coaster, and treetop adventures, there’s endless four-season family-friendly activities to enjoy.

In the snowy months, Trailborn Jackson Hole is an après ski paradise. Warm fondue at Old Timer restaurant & bar, cozy fires, snowball fights and hot tub nights. Come spring, the resort shakes off the winter chill and it’s playtime in the Teton Meadow. Climb the cairns, two-step to the country tunes, and revel in some family rivalry in the Alley-Oop bowling & game room.

Our partner property, The Residences at Snow King, offers spacious condominium-style accommodations in separate buildings adjacent to Trailborn Jackson Hole and within a short walk of Ember Lily Spa. Junior-suite-style Parlor Suites, one-bedroom accommodations, and three-bedroom accommodations are available, with residential features such as kitchens or kitchenettes, living and dining areas, in-unit washers and dryers, and private patios or decks.

Guests of The Residences check in at the Trailborn Jackson Hole lobby and have access to amenities at the adjacent resort. Unlike Trailborn Jackson Hole, the Residences at Snow King do not offer daily housekeeping, are not pet-friendly, require a two-night minimum stay, and are subject to a one-time departure cleaning fee.

Trailborn Jackson Hole offers a traditional hotel experience with daily housekeeping, on-site services, and select dog-friendly guest rooms. The Residences at Snow King offer more space and residential conveniences, making them a good option for families, groups, and longer stays.

Although the Residences are located adjacent to the Hotel and share access to resort amenities, in separate buildings and have different housekeeping, pet, parking, accessibility, and deposit policies. Please view the policies section for more details.

Check-in begins at 4 p.m., and checkout is at 11 a.m. Early check-in and late checkout may be requested but are subject to availability and cannot be guaranteed.

The Front Desk is staffed 24 hours a day, so guests arriving later in the evening can still check in.

All guests of the Residences at Snow King check in at the front desk in the Trailborn Jackson Hole lobby.

The final amount of the booking will be charged 14 days prior to the scheduled arrival date.

For Trailborn Jackson Hole, a valid credit card is required to guarantee the reservation. The final amount of the booking will be charged 14 days before the scheduled arrival date.

For The Residences at Snow King, a deposit equal to two nights’ room rate and taxes is required at the time of booking. The remaining balance will be charged 14 days before the scheduled arrival date.

A failed or invalid credit card may result in cancellation of the reservation without notice and not eligible for refund. Please review your confirmation for any rate-specific or promotional deposit requirements.

Reservations must be cancelled at least 14 days before the scheduled arrival date for all stays at Trailborn Jackson Hole and the Residences at Snow King.

Reservations booked under a prepaid or nonrefundable rate remain nonrefundable.

Reservations made within a group block are subject to the cancellation terms stated in the group agreement. Because certain offers may have different requirements, the cancellation policy shown in your reservation confirmation will apply.

A Daily Resort fee will be charged to all reservations at Trailborn Jackson Hole and the Residences at Snow King.

The following local taxes and assessments apply to guest reservations and taxable departure cleaning fees:

• Wyoming State Sales Tax and SPET: 7% of Total Lodging
• Teton County and Wyoming State Lodging Tax: 5% of Total Lodging
• Snow King Mountain Resort Association Development Fee: 1% of Total Lodging (taxable)

At the Residences at Snow King, a taxable one-time departure cleaning fee applies to each stay:

• Studio-style and one-bedroom accommodations: $150
• Three-bedroom accommodations: $300

Our Resort Fee is $39.99/day. Please call or visit our Front Desk for more details on what the resort fee includes.

On September 1st 2026 our new resort fee takes place, please see details below.

Every reservation at Trailborn Jackson Hole and the Residences at Snow King is charged a daily resort fee of $50, plus applicable taxes, per accommodation, per night. The resort fee includes the following:

• Trailborn Tote Bag – per room, per stay
• Daily Après Hour for at least two guests
• Daily Shuttle Service for two guests
• Daily 1-hour bike rental for at least two guests
• Daily Enhanced High-Speed Internet Access (Wi-Fi)
• Bonvoy Elite Amenity (Gold+) – Daily $5 Market Credit

The one-time departure cleaning fee charged for stays at the Residences at Snow King is separate from the daily resort fee.

Reservations booked within a group block may be charged the resort fee specified in the group agreement.

The Trailborn Jackson hotel building is dog friendly with no breed or weight restrictions. There is a two dog maximum per hotel guest room and we charge a $65 pet cleaning fee per day.

Dogs are only allowed in our hotel guest rooms, must be leashed at all times while at the resort and may not be left unattended in rooms or vehicles. We do not allow other pets.

The Residences at Snow King condo buildings and units are not pet friendly.

Guests are required to inform the hotel in advance if they would like to bring a dog to check availability of pet friendly rooms. On arrival you will be required to sign off on our Pet Policy Form.

Yes. Trailborn Jackson Hole and The Residences at Snow King are smoke-free properties. Smoking is not permitted in Hotel guest rooms, Residence units, or indoor public areas. Smoking on property or in rooms may result in a fine.

Trailborn Jackson Hole and The Residences at Snow King are cashless and accept major credit cards only. Cash, debit cards, and prepaid cards are not accepted for reservations, check-in, or payment during your stay.

A different credit card may be presented at check-in for incidentals. The cardholder must be present with a valid government-issued photo ID, and the name on the card must match the ID.

Refer to our Deposit & Cancellation Policy for additional details on charges and fees.

Yes. At check-in, guests must present a physical credit card in their name along with a matching government-issued photo ID. The card will be authorized for any outstanding room charges, taxes, and fees, plus a flat $250 authorization will be placed on the card to cover incidental charges during the stay. This is a temporary authorization rather than a completed charge.

Additional authorizations may be processed if the account balance exceeds the amount originally authorized. Any unused authorization will be released by the property after checkout. Depending on your individual bank’s processing speeds this may not reflect on your account for between 5 to 10 business days after the check-out date. Longer for international cards/banks.

Please Note: This is not a charge. This is a pending or holding authorization for incidentals, so you will not see a debit then credit but rather a pending charge that then disappears from the card’s statement if you do not charge any additional services or items to your room during your stay.

This property does not accept Debit Cards or any other form of payment other than Credit Cards. If you have any questions or concerns, please talk to a Front Desk agent upon check-in.

Daily housekeeping is included with stays in Trailborn Jackson Hole Hotel guest rooms and suites.

Daily housekeeping is not provided at The Residences at Snow King. A one-time departure cleaning fee applies to each stay:

• Studio-style and one-bedroom accommodations: $150
• Three-bedroom accommodations: $300

Applicable taxes will be added to the departure cleaning fee.

Yes. Overnight self-parking is available at Trailborn Jackson Hole and The Residences at Snow King. Valet parking is not available at either property.

At The Residences, parking may be covered or located in a designated parking area, depending on the accommodation booked.

Yes, Old Timer, a new bar and restaurant with après offerings galore. The menu highlights alpine comfort food with dishes like Steak Frites, Raclette, and a Half Chicken. Cocktails are crisp and classic — like a Vesper, a Negroni, or “Perfect Martini” (we didn’t name it ourselves).

Learn more by visiting https://oldtimerjackson.com/

Yes—our year-round outdoor heated pool is available to guests.

Yes—our outdoor hot tub is open year-round, perfect for a post-adventure soak under the stars.

Yes—our fitness center is open 24 hours/day with cardio machines (treadmills, ellipticals, stationary bikes), free weights, and a Pre-Core FTS Glide.

Yes. Overnight parking charges are covered within your daily resort fee.

Valet is not available, but we do offer a limited shuttle service. Please call our reservations team with additional questions.

Enhanced high-speed Wi-Fi is included in the daily resort fee and is available throughout guest rooms, residences, meeting spaces, dining areas and public spaces.

Yes. Trailborn Jackson Hole offers ADA-accessible hotel guest rooms, and the hotel’s common areas are accessible.

Accessibility at The Residences at Snow King varies by building and accommodation. Some buildings are equipped with elevators, while other accommodations may require stair access. Guests with accessibility needs should contact Reservations or the Front Desk before arrival to discuss requests and confirm the availability of an appropriate accommodation.

Yes. Both properties welcome children and families. Children under 13 stay at no additional charge when sharing an accommodation with at least one paying adult.

Trailborn Jackson Hole offers double-queen rooms, suites, and family-friendly bunk rooms. The Residences provide additional living space, kitchens or kitchenettes, and in-unit laundry, making them especially convenient for families and groups.

Daily local shuttle service is included for at least two guests and is subject to availability. Service to town can be arranged by calling the hotel or speaking with the Front Desk on-site. Transportation to other destinations, including the airport, may be available upon request. Shuttle reservations are not available online.

Winter 2026 nonstop cities: Seattle (SEA), Minneapolis (MSP), Newark (EWR), Chicago (ORD), Salt Lake City (SLC), San Francisco (SFO), Washington Dulles (IAD), Denver (DEN), Los Angeles (LAX), San Diego (SAN), Atlanta (ATL), Dallas (DFW), Houston (IAH).

Summer 2026 nonstop cities: Seattle (SEA), Minneapolis (MSP), New York/Newark (EWR), Chicago (ORD), San Francisco (SFO), Denver (DEN), Los Angeles (LAX), Charlotte (CLT), San Diego (SAN), Atlanta (ATL), Dallas (DFW), Houston (IAH).

Major carriers include Alaska Airlines, American Airlines, Delta, and United.